Amdocs celebrates 30 years of industry leadership by focusing on customer success
Date: Fri, 02/10/2012 - 16:39
Introduces new brand promise to help customers "Embrace Challenge, Experience Success" and unveils Amdocs Enreach program to commercialize innovative technologies from startups and research institutes
Amdocs celebrated its 30th anniversary as the market leader serving the world's top communications service providers with customer experience systems. To mark this milestone, Amdocs introduced its new brand promise ‒ "Embrace Challenge, Experience Success" ‒ that represents its commitment to help customers win in the rapidly evolving connected world. In yet another example of its comprehensive industry leadership, the company also unveiled Amdocs Enreach, a new partner program designed to deliver more value to Amdocs' global customer base by harnessing innovation from young companies and research institutes around the world in combination with its CES product portfolio.
"Embrace challenge, experience success"
Amdocs' brand promise reflects the company's values and unique ability to help its customers successfully overcome the industry's biggest challenges with its comprehensive CES 8 product portfolio, value-driven professional services and global managed service operations. To succeed today and tomorrow, service providers must navigate two critical frontiers: the customer-facing frontier, in which customers face a blizzard of choice in services, devices and price plans; and the network-facing frontier, defined by the insatiable demand for data as more devices, people and applications connect to the network.
Amdocs helps service providers conquer both frontiers by addressing four key business imperatives:
• Simplify Experience: by masking the complexities of applications, services and devices and delivering a personalized customer experience to the end user with tailored interactions via the right channel, the right offering and the right context to every customer.
• Harness Data: by keeping up with the ever-growing demand for bandwidth and profiting from network investments through the unique integration of business support systems (BSS) and network capabilities with end-to-end offerings that span network planning, optimization, policy management and service monetization.
• Stay Ahead: by realizing the full potential of the connected world with the faster launch of new business models and new revenue-generating services individually and in conjunction with partners.
• Be Efficient: by increasing service providers' efficiencies across their operations by streamlining business processes, optimizing resources, reducing operational costs and lowering cost structures.
"While Amdocs has evolved significantly over the past 30 years to meet the changing needs of our industry, what strikes me most is how little one key aspect of the company has changed - the relentless determination of our employees to do whatever it takes to ensure our customers' business success," said Eli Gelman, chief executive officer of Amdocs Management Limited. "I joined the company more than 24 years ago, when we were an early-stage software company. Today, global Amdocs has offices in 60 countries with more than 19,000 employees, and our software solutions help more than 250 service providers meet the daily needs of 2 billion end consumers across the planet. We take great pride in our unrivalled 'always deliver' track record and industry-first innovations -- all of which gives me confidence that Amdocs' best 30 years are still ahead of us."
Driving innovation – Amdocs enreach program
Underscoring the company's industry leadership, Amdocs today launched Amdocs Enreach, the next step in its global program to foster innovative technologies from young companies and research institutes. Enreach takes Amdocs' partner program to the next level by establishing a partners lab to test unique scenarios and integrate with Amdocs core technologies; by building multi-company solutions that can help service providers holistically address new opportunities in emerging areas; and by focusing on domains such as Pay TV, machine-to-machine (M2M), smart networks and marketing/loyalty programs. Amdocs Enreach currently includes 75 active partner companies, innovation programs at 11 universities and more than 12 multi-company solutions from 35 partners in the Amdocs Enreach ecosystem.