Cisco study: IT saying yes to BYOD

Date: Fri, 05/18/2012 - 11:07 Source: Cisco press department

Cisco announced findings from the Cisco IBSG Horizons Study of 600 U.S. IT and business leaders that shows IT is accepting, and in some cases embracing, "bring your own device" (BYOD) as a reality in the enterprise

Cisco study: IT saying yes to BYOD

Padmasree Warrior, Senior Vice President and Chief Technology Officer, Cisco

Image credited to Cisco

The study shows some of the quantifiable benefits and complexities associated with allowing employees to use their own mobile devices on their employers' networks. Coinciding with the publication of the study, Cisco also highlighted "Smart Solutions" for the enterprise and opportunities for service providers to help customers, and end users, make the most of mobility experiences in the office, at home, or on-the-go.
The study found most organizations are now enabling BYOD in the enterprise, with a staggering 95% of respondents saying their organizations permit employee-owned devices in some way, shape or form in the workplace. This study also concluded that the average number of connected devices per knowledge worker is expected to reach 3.3 by 2014, up from an average of 2.8 in 2012. IT managers are balancing security and support concerns with the very real potential to reap significant cost and productivity benefits from the BYOD trend.
What's more, the survey found that BYOD is just the gateway to greater business benefits. Over three-fourths (76%) of IT leaders surveyed categorized BYOD as somewhat or extremely positive for their companies, while seeing significant challenges for IT. These findings underscore that BYOD is here to stay, and managers are now acknowledging the need for a more holistic approach – one that is scalable and addresses mobility, security, virtualization and network policy management, in order to keep management costs in line while simultaneously providing optimal experiences where savings can be realized.
These research findings support Cisco's assertion that mobility needs to extend well beyond BYOD to include the integration of service provider mobility, enterprise mobility, security, collaboration and desktop virtualization solutions.

Key Survey Findings

More IT and Business Leaders Saying Yes to BYOD
• 95% of organizations allow employee-owned devices in some way, shape or form in the workplace.
o 84% of respondents not only allow employee-owned devices, but also provide some level of support.
o 36% of surveyed enterprises provide full support for employee-owned devices. In other words, they will provide support for any device (smartphone, tablet, laptop, etc.) the employee brings to the workplace.

• Mobility and device use are on the rise: 78% of U.S. white-collar employees use a mobile device for work purposes, and 65% of white-collar workers require mobile connectivity to do their jobs. By 2014, the average number of connected devices per knowledge worker will reach 3.3, up from an average of 2.8 in 2012.
o On average, mobility initiatives will consume 20% of IT budgets in 2014, compared to 17% in 2012.

• Most IT leaders (76%) consider consumerization "somewhat" or "extremely" positive for their companies.
o Among respondents, the top two perceived benefits of BYOD were improved employee productivity (more opportunities to collaborate) and greater job satisfaction.

• Employees want to work their way: Employees are turning to BYOD because they want more control of their work experience:
o 40% of respondents cited "device choice" as employees' top BYOD priority (the ability to use their favorite device anywhere).
o Employees' second BYOD priority is the desire to perform personal activities at work, and work activities during personal time.
o Employees also want to bring their own applications to work: 69% of respondents said that unapproved applications — especially social networks, cloud-based email, and instant messaging — are somewhat to much more prevalent today than two years ago.
o Employees are willing to invest to improve their work experience. According to Cisco IBSG, Cisco employees pay an average of $600 out-of-pocket for devices that will give them more control over their work experience.

• Benefits of BYOD add up: The benefits of BYOD vary based on an employee's role and work requirements. Cisco IBSG estimates that the annual benefits from BYOD range from $300 to $1,300 per employee, depending on the employee's job role.

BYOD Does Bring Complexity: Security and IT Support
• Security and IT support are the top BYOD challenges: Respondents cited security/privacy and IT support for multiple mobile platforms as the top challenges of BYOD.
• Device proliferation requires new policy, approach to control cost: According to Cisco IBSG analysis, only 14% of BYOD costs are hardware-related, highlighting the importance of choosing the right governance and support models to control these costs.

Desktop Virtualization on the Rise
• Companies recognize the value in desktop virtualization: 98% of people surveyed were aware of desktop virtualization. 68% of respondents agreed that a majority of knowledge worker roles are suitable for desktop virtualization and 50% noted that their organization is in the process of implementing a desktop virtualization strategy.
• Desktop virtualization benefits, three key areas: (1) business continuity so that workers can access applications through multiple locations and devices even if, for example, a server goes down, (2) employee productivity, and (3) IT costs.
• Data protection is the number one concern: Ensuring that only the right people have access to sensitive company and customer data is a top priority.

Neil Sutton, Vice President Global Portfolio, BT Global Services, said: “Cisco's findings tally well with the latest BT research, which found that 82% of companies across 11 countries allow their employees to bring their own devices to work (BYOD), or will do so within the next two years. This is why BT and Cisco are working together to address this aspect of the networked IT market covering networking, global Wi-Fi and security."
John Lehner, President and Chief Executive Officer, Eagle Investment Systems, said: "At Eagle Investments Systems, we provide technology solutions to the global financial services industry across Asia Pacific, EMEA and the Americas and have a workforce of more than 600. The findings of the survey are not surprising to us: we believe it's critical that our employees have exceptional mobile capabilities to do their jobs. On any given day, approximately 40% of our employees may be out of the office meeting with clients or conducting related business. They need optimal ways to collaborate from any environment. We feel applications like Cisco Jabber and Cisco WebEx, backed by a critical network infrastructure, provide that mobile flexibility to our workers and enable the kind of collaboration our employees require anytime, anywhere and on any device."
Nancy Crouch, Deputy Chief Information Officer, Wake Forest University, said: “
"Wake Forest has consistently sought out innovative technological solutions, being among the first schools to give laptops to all of its students back in 1996. Now, we're continuing that innovation as it pertains to mobility. Our students are very much on the go, especially as many travel frequently throughout the year as part of the ‘go there' experience here at Wake Forest. We want students to be fully engaged even when they're not on campus and find solutions like Cisco Jabber and Cisco WebEx provide that type of capability. They help connect our extended class community. These survey results highlight the changing face of mobility and we're addressing that transition in a way that helps our students receive the best education possible."
Padmasree Warrior, Senior Vice President and Chief Technology Officer, Cisco, said: "As the number of devices being brought into work increases, organizations need a comprehensive mobility strategy. By leveraging the intelligent network, organizations can now provide their employees with the benefits of working anywhere, anytime: in other words, "work your way."

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