Phone Tag’s automated voicemail-to-text solution now available behind the firewall

Date: Mon, 12/28/2009 - 14:45

For the first time enterprise customers can use Ditech Network’s PhoneTag solution on premise through integration with Mutare’s EVM server
Phone Tag’s automated voicemail-to-text solution now available behind the firewall Todd Simpson, Ditech Networks CEO

Ditech Networks announced that Mutare Software has chosen Ditech’s PhoneTag automated voicemail-to-text service to provide business users highly accurate voicemail transcription. Mutare’s Enabled VoiceMail (EVM) server now provides enterprise customers using Avaya, Nortel, Cisco, Shoretel, and other systems with voicemail-to-text inside the corporate firewall. PhoneTag’s automated service is incorporated into Mutare’s EVM, which supplies advanced voicemail features as well as ease of use for enterprise users.
PhoneTag Auto provides highly accurate, fully automated voicemail transcription that is delivered to the user’s email inbox and/or mobile device. By working behind the firewall, PhoneTag and Mutare’s EVM deliver enterprise customers a secure solution that not only improves access to voicemail but also turns voicemail into data that can be easily archived and searched. This allows IT departments to deliver the tremendous productivity improvement of converting voicemail content into actionable data without compromising their data security.
“Enterprises are increasingly looking to voicemail-to-text services as a way to improve efficiency,” said Ben Crown, President of Mutare. “Ditech addresses a compelling need for many customers that want voicemail-to-text but require the security of a fully automated solution behind the firewall.”
“From the very beginning we have been working towards the point where our cloud based software was efficient enough to run on the enterprise location,” said James Siminoff, Chief Strategy Officer of Ditech Networks. “The integration of PhoneTag’s automated solution and Mutare’s EVM, has taken that vision and turned it into reality.”

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