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Survey of 16 countries shows companies face increasing customer service challenges from lack of cross channel communications

A new survey of consumers in 16 key countries finds that consumers are adopting multiple communication channels in customer much faster than companies are ready to respond. The survey found that in 2009 over 90 percent of consumers have used multiple communication channels when contacting a company’s customer service


Alcatel-Lucent Bell Labs achieves industry first: 300 Megabits per second over just two traditional DSL lines

“DSL Phantom Mode” lab test maximizes the value of existing copper networks by pushing the envelope on DSL capacity


Emerging markets need a practical approach and government support for mobile broadband to succeed

A new report from global advisory and consulting firm Ovum, finds that mobile broadband in emerging markets is a very different proposition to that seen in mature markets. According to the report titled, “Operator strategies for mobile broadband in emerging markets”, low fixed-line and PC penetration provide an opportunity for mobile broadband to become a viable fixed-line alternative. However, Ovum believes that for operators to succeed, ‘pragmatism’ must be the watchword in terms of access technology, devices, deployment and market approach


Mobile operators stand to gain little from the unified communications revolution

By any measure, the number of enterprise wireless UC connections will skyrocket by 2014, but few mobile operators are in a position to compete to UC-enable mobile devices

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